| July 8, 1999 | 02 05 02 61 99070801 |
Mr. Larry Smith
Manager
Service Department
S & C Ford
450 Rhode Island Street
San Francisco, CA 94107-2320
| Subject: | S&C Invoice #314868 for Service on May 7, 1999 |
|
Demand for Credit $540 |
Dear Larry,
Thanks for reviewing our claim this morning in the total amount of $540.
The tire warranty justifies recovery of replacement costs in light of S&C's consistent record of service on the tires, as shown in the record which we discussed on June 3, and again today. Accordingly we demand recovery in the amount of $340, since the tires failed at approximately 60% of the warranty replacement period.
As we discussed, please submit product specs and warranties on the replaced tires to support review of future replacement issues. This will clear up confusion on whether General or Firestone tires were installed, which you cited this morning.
Demand is made in the amount $100 for caliper work, and for another $100 on the drive belt replacement, for the reasons shown in the record.
You indicated S&C will send a letter tomorrow advising your decision on our claims.
Sincerely,
THE WELCH COMPANY
Rod Welch