October 23, 1995 | 02 05 02 95102301 |
Mr. Bob Radcliff
Manager
Service Department
S & C Ford
450 Rhode Island Street
San Francisco, CA 94107
Subject: | Customer: 703616, Welch, M/R |
Invoice 238805, Apr 7, 1995 |
References:
Here is my
diary for today,
ref c, indicating S&C should make good on the
General tire warranty for the reasons shown in the diary, and in my
diary for Oct 20,
analysing documents received from Five Points tire, ref b, which are
attached. It appears that S&C has made good faith efforts to service our
vehicle and equitably adjust payments, however, it also appears we have been
denied the benefit of the General warranty and that S&C was responsible. We
defer to S&C's judgement about the remedy to apply, since your experience far
exceeds ours, and S&C has always made fair dispostion of issues once the facts
are clear.
Please submit the information requested on point 2 in the Oct 23 diary. This
originally arose in our letter to S&C dated Apr 7, ref b. S&C did not respond
at that time. Your colleague, Larry, noted that subsequent brake measurements
reported by S&C on Oct 9, raise engineering issues that should be resolved in
the interests of safety.
Sincerely,
THE WELCH COMPANY
Rod Welch