THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net
Date: Tue, 11 Jan 2005 13:02:23 -0800
02 05 02 61 05011103
Mr. Franklin Farmer
Resolution Expert Center
Technical Support Department
Dell Computer Corporation
1 Dell Way
Round Rock, TX 78682 0001
..
Subject:
Service 053137913 Schedule Replace Video Controller
Dear Frank,
Thanks for clarifying the scope of service on replacing the DVI
card, as shown in your letter below.
..
What are the mechanics of this transaction?
..
Does someone call to coordinate on a date and time to visit.
What is the normal turn around on these tasks -- should we expect
the work will be performed this week, next week?? Does it
usually take a month???