Date: Sun, 19 May 2002 15:45:20 -0600

Mr. Rod Welch
rowelch@attglobal.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
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Subject:

Email for Case SRX020519601225

....... The following is an email for an incident from Microsoft Corp.
....... So that your reply is added to the case, please forward your
....... response to email address COMPMAIL@MICROSOFT.COM
....... and place your text after the keyword MESSAGE: below.
....... Please delete all other text above & below the keywords
....... CASE_ID_NUM: SRnnn & MESSAGE: .
....... Thank you.
..
CASE_ID_NUM: SRX020519601225

MESSAGE:

Rod,
..
Thank you for calling Microsoft Support. I am the engineer who will be working with you on this case. You can reach me using the contact information below and referencing the case ID.
..
My goal is to make certain that you are totally satisfied with my service today. If you are not satisfied with my support, please contact my manager, Melvin Lemmon at (425) 635-2997 ext. 30098.
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As we discussed, the issue is: clean install of windows 2000, formats partition as fat16. would like fat32

Our goal for this case is: get file system to fat32

During the resolution of your case, in order to gather diagnostic information about your computer it may be necessary to have you download a program from the following link:
..

Once the program is downloaded, execute the program; send the CAB file created by the program to me. Thank you for your cooperation on this issue.

Sincerely,

Nathan Edwards
A+, MCSE, & CCNA
Microsoft Support
Microsoft Platforms Support
Windows 2000 Setup Team

..
Email: v-2nated@mssupport.microsoft.com Phone: (425) 635-2997 ext. 33538 Hours: 1:00pm - 10:00pm MDT

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