MBNA
P.O. Box 15026
Wilmington, DE 19850-50266
www.mbnanetacess.com


August 8, 2000

To:     Rod Welch
440 Davis Cour #1602
San Francisco, CA 94111


From:   Kim Matteson
Customer Satisfaction

..
Subject:   Billing Inquiry


Thank you for the recent information you provided about the $4,449.60 charge(s) from CDW Computer Centers. To help with our research of your inquiry, we also need a copy of the proof of return, signed by the merchant.
..
Because of the strict time limits for resolving billing disputes, it is important that you respond by August 21, 2000; otherwise, this inquiry will be considered closed. The requested material should be mailed to P.O. Box 15026, Wilimington, DE 19850-50266. An envelop is enclosed for your convenience. You may also fax it to 302 457 8007.

We value you business and look forward to serving you in the future.
..
Sincerely,

MBNA



Kim Matteson
Customer Satisfaction Department